Privacy Policy
Responsible Entity
This Privacy Policy describes how Stoke Collective Pty Ltd (“we,” “us,” or “our”) collects, uses, discloses, and safeguards the personal information of our members, clients, users, and visitors (“you” or “your”) when you interact with our services, including our website, applications, and any other services we provide (collectively, the “Services”).
Our contact details are:
hello@stoke-collective.com
0432 770 164
Your Rights in Relation to Privacy
When you use our website, the following information may be logged for statistical purposes and for the purposes of marketing and advertising to you:
· The date and time of your visit to our website
· Your IP address
· Pages that you accessed and documents downloaded
· The type of browser you were using
Cookies may be used on our website. Cookies are pieces of information that a website transfers to a computer’s hard drive for record keeping purposes. We may collect cookies in order to allow our website to function properly, to monitor aggregate site usage data such as total number of visitors and pages viewed, and to enable third-party features or functionality to be provided on or through the website. Most web browsers are set to accept cookies and do not personally identify the user.
Information We Collect
We may collect the following types of personal information from you:
· Contact information, such as your name, email address, phone number, and postal address
· Payment information, including credit card details and billing address
· Emergency contact details
· Health and medical information relevant to your participation in our programs and activities (including injuries, medical conditions, allergies, and medications)
· Membership and account details
· Personal information you provide when communicating with us or when filling out forms, surveys, or questionnaires
· Information related to your use of our Services, such as your IP address, device information, and browsing history
· Booking and attendance records
· Photographs and video footage taken during classes, events, or for promotional purposes
· Any other information you choose to provide to us
Purpose of Collection
We may require your personal information for the following reasons:
· To respond to your enquiries and provide our services and/or products
· To process and manage your membership, bookings, and attendance
· For accounting, billing, and other internal administrative purposes
· To invite you to events or functions
· For use in marketing and other collateral
· To add you to our mailing list where you have subscribed to our newsletter
· To inform you of updates, products and/or services that may be of interest to you
· To communicate with you, including sending important notices, updates, and promotional materials
· To personalise and enhance your experience with our Services
· To understand how you use our Services and to analyse trends and user behaviour
· To ensure your health and safety during participation in our programs and activities
· To protect our rights, enforce our terms of service, and prevent fraud or other illegal activities
· To comply with legal obligations and respond to lawful requests
We may also use and disclose your personal information in order to inform you of products and/or services that may be of interest to you. In the event you do not wish to receive such communications, you may, at any time, request not to receive direct marketing communications from us or use any opt-out mechanism provided and we will comply with that request.
Disclosure of Personal Information
We may disclose your personal information to third parties such as:
· Our employees, contractors, and service providers who need the information to assist us in providing our Services
· Service and/or product providers
· Marketing agencies
· Payment processing companies
· Lead, organisational, and communications management companies
· Third-party business purchasers or transferees (including prospective parties)
· Our affiliated companies or partners
· Third parties contracted by us, our affiliated companies, or partners
· Law enforcement agencies, government authorities, or other third parties as required by applicable law or to protect our legal rights
We limit the information provided to third-party providers to that which is reasonably necessary for them to perform their functions, and our contracts with them require them to maintain the confidentiality of such information.
We will not sell, rent, or trade your personal information to any third party for their own marketing purposes without your explicit consent. We will otherwise not disclose your personal information to third parties without your consent or unless required by law.
Disclosure of Personal Information to Overseas Recipients
Some of the entities that we share personal information with may be located in, or have operations in, other countries. This means that your personal information may be stored or accessed in overseas countries. Our contracts with any third parties with whom we share your personal information will require them to maintain the confidentiality of such information and comply with obligations substantially similar to the Australian Privacy Principles.
Sensitive Information
We may collect sensitive information, including health and medical information, where it is reasonably necessary for our functions and activities and with your consent. Health information is collected to ensure your safe participation in our programs and to manage any incidents or emergencies. We will only collect sensitive information with your express consent unless otherwise permitted by law.
Security of Your Personal Information
We take reasonable steps to ensure that the personal information we hold is protected from misuse, interference, and loss and from unauthorised access, modification, or disclosure. Generally, we hold your personal information electronically, but may from time to time hold your information in paper form also.
In the event that your personal information is subject to a data breach, we will comply with all mandatory statutory notification requirements.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. We will destroy your personal information in circumstances where it is no longer required, unless required by law to retain the information. When we no longer need your personal information, we will securely delete or anonymise it.
How You May Access Your Personal Information
Under the Privacy Act, you have a right to access and seek correction of your personal information that is collected and held by us. If at any time you would like to access or correct the personal information that we hold about you, please contact our Privacy Officer:
Privacy Officer
Email: hello@stoke-collective.com
To obtain access to your personal information:
· You will have to provide proof of identity to ensure that personal information is provided only to the correct individuals and that the privacy of others is protected
· You will need to be reasonably specific about the information you require
· We may charge you a reasonable administration fee, which reflects the cost to us for providing access in accordance with your request
If we refuse your request to access or correct your personal information, we will provide you with written reasons for the refusal and details of complaint mechanisms.
Your Choices and Rights
You have the right to access, correct, update, or delete your personal information. You may also have the right to restrict or object to certain processing activities. To exercise these rights or seek further information, please contact us using the contact details provided in this Privacy Policy.
You may opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails, contacting us directly, or updating your communication preferences in your account settings.
Third-Party Links and Services
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of those third parties before providing any personal information.
Children’s Privacy
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe that we have collected personal information from a child without parental consent, please contact us, and we will take steps to remove the information promptly.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically. Your continued use of our Services after any changes constitutes acceptance of the updated policy.
Complaints
Please direct all privacy complaints to our Privacy Officer. At all times, privacy complaints will be treated seriously and dealt with in a prompt and confidential manner. You will be informed of the outcome of your complaint following completion of the investigation, which will take no more than 30 days.
In the event that you are dissatisfied with the outcome of your complaint, you may refer the complaint to the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
GPO Box 5218, Sydney NSW 2001
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
Stoke Collective Pty Ltd
Privacy Officer
Email: hello@stoke-collective.com
Phone: 0432 770 164